Troubleshooting hub

Video download not working?

Most failed downloads come from private links, copied URL mistakes, expired content, browser blocks, or platform availability changes. Use this checklist before retrying the same link.

Clean retry process

  1. Open the URL in a private browser window.
  2. Confirm that the exact video loads without login or account access.
  3. Copy the final loaded URL from the browser address bar.
  4. Paste it into SaveFromPro once and keep the tab open.
  5. If it fails, test one different public video from the same platform.

Common causes

  • The URL points to a profile, search page, hashtag, or comment thread.
  • The video is private, deleted, expired, restricted, or login-only.
  • A short link has not resolved to the final public URL.
  • The platform has changed media delivery or is still processing the video.
  • The browser blocked a download prompt, pop-up, or clipboard action.

Platform-specific help

Instagram Downloader

Download public Instagram Reels, Stories, and video posts with SaveFromPro. No app, no login, public links only, with MP4 and MP3 options when available.

TikTok Downloader

Download public TikTok videos with SaveFromPro. Save MP4 video or permitted MP3 audio from public TikTok links without an app or account login.

Facebook Downloader

Download public Facebook videos, Reels, and available Live replays with SaveFromPro. Save MP4 or permitted MP3 from public Facebook links.

X/Twitter Downloader

Download public Twitter/X videos with SaveFromPro. Save public post videos as MP4 or permitted MP3 without an app, login, or extension.

Snapchat Downloader

Download public Snapchat Spotlight videos and public Story links with SaveFromPro. Public links only, no private Snaps or direct messages.

Twitch Downloader

Download public Twitch clips, highlights, and available VOD moments with SaveFromPro. Save permitted Twitch videos from public links.

MP3 Downloader

Extract MP3 audio from supported public video links with SaveFromPro. Convert public videos to audio for permitted personal offline use.

When contacting support

Include the platform, browser, device, and public URL. Do not send passwords, private account links, cookies, or two-factor codes.